Notice: An Immediate Move To Windows 10 Version 1803 May Cause Unexpected Issues

As announced, the Windows 10 April 2018 Update, version 1803, became available for download on April 30. However, vCloudPoint suggests customers not take an immediate move to this new version as this upgrade is very likely to cause several unexpected issues.

Microsoft has acknowledged that Windows 10 version 1803 can “hang or freeze” while running certain applications and will fix the issue.

“Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as ‘Hey Cortana’ or Chrome,” a Microsoft support document explains. “Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.”

Additional issues to vCloudPoint customers include:

  • vMatrix Server Manager crash: some key drivers and services of vMatrix Server Manager may be stopped in the new version.
  • RDP Wrapper not working: customers who are using RDP wrapper for testing may find it not working after upgrading to Windows 10 1803. There is still no available update version of RDP wrapper released by this announcement date.

Customers are suggested not to upgrade to Windows 10 version 1803 until we announce software updates available to fix the above-mentioned issues.

For customers who have upgraded to version 1803, you can downgrade the system to the previous version at the system’s setting page.

To start go to Settings > Update & Security > Recovery (you can get there faster by using Windows Key+I) and in the list on the right you should see “Go back  to XXX ” – depending on which version you upgrade.

Many customers also reported that they are forced to update Windows 10  — their only transgression being a click on the “Check for updates” button in Windows Update., or the Windows 10 update just automatically starts without noticing the user, and disabling the automatic update service just temporarily halts Windows 10 cumulative updates, the service will re-enable itself after a certain amount of time.

Here are steps to effectively turn off Windows updates:

1. Press the Windows logo key + R at the same time to invoke the Run box.

2. Type “services.msc” (without quotations) and press “Enter”.

3. Scroll down to Windows Update, and double-click it.

4. In Startup type, select Disabled.

5. Go to the Recovery tab, select Take No Action for all 3 options. Then click Apply and OK to save the settings.

Note: turn off the Windows update may cause other Windows applications like C++ and .NetFrame unable to be installed, you simply enable the automatic update temporarily during the installation.


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