User cannot logon with error message

Question ID: 11738
Question stage: New
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A user is trying to logon and after inserting her UserID and Password an error message appears “The User Profile Service service failed the sign-in User profile cannot be loaded” how to solve this problem, also note the user profile cannot be created.

Your Country & City:: Bangladesh, Chittagong
Software Version: (e.g.: vMatrix 2.3.6): 2.3.6.13306
Windows System Version: (e.g.: Windows 10 1809): Windows 10 Pro 1809
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Asked on November 18, 2019 3:08 pm
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Private answer

Dear Sir, Sorry for late reply. I sent you an email and CC to our reseller in Bangladesh. He will take care the problem.

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Answered on December 6, 2019 6:38 pm