Installation Guide and Downloads

Installation Guide

  • RDS

    Things to know before installation:

    Host configuration and networking

    To deliver desirable desktop performance, please configure your host according to the Host Configuration Guide. It is recommended to use Gigabit LAN between the clients and the host.

    If your host is not provided with or limited to the internet connection, please configure for offline usage according to guides in the Help Center, otherwise, the zero clients may be disconnected every few minutes during operation.

    Windows systems and licensing

    vMatrix Server Manager supports most popular Windows systems including XP SP3 Pro 32-bit (exclude Home Basic edition), Windows 7 32-bit & 64-bit (exclude Home Basic edition), Windows 8 32-bit & 64-bit (exclude Starter edition), Windows 8.1 32-bit & 64-bit (exclude Starter edition), Windows 10 32-bit & 64-bit (exclude Starter & Insider edition), Server 2003 32 bits, Server 2008R2, Server 2012, Server 2012R2, Server 2016, Multipoint Server 2011, Multipoint Server 2012.

    vMatrix doesn’t contain a component or application to allow multiple users to access a single system simultaneously. To allow a simultaneous multi-user login, please install RDP Wrapper or Microsoft RDS CALs. To properly license vCloudPoint zero clients in a Microsoft environment, you are recommended to obtain Microsoft RDS CALs from your local Microsoft agent. Windows Server systems are more recommended than client systems (e.g. Windows Server 2019 instead of Windows 10), as Microsoft RDS CALs are available with server systems only and server systems are more reliable.

    For RDP Wrapper installations, it’s recommended to have the original termsrv.dll file with the system. If you have modified the termsrv.dll file with other patchers, it may cause unexpected connection issues.

  • VDI

    Things to know before installation:

    Host configuration and networking

    To deliver desirable desktop performance, please configure your host according to the Host Configuration Guide. It is recommended to use Gigabit LAN between the clients and the host.

    Note: Virspire Desktop Agent can only work in environments with an internet connection.

    Windows systems and licensing

    Virspire Desktop Agent can run on any editions of Windows 8, 10, server 2012, 2016, 2019 systems.

    To properly license Windows desktop for virtual environments, you shall obtain Windows VDA from a Microsoft partner. Windows VDA  is a device-based subscription designed to help organizations license devices that do not qualify for Windows Client SA, such as thin clients and contractor-owned PCs, so these devices can access a virtual desktop. Windows VDA is available for year/ device through all major Microsoft Volume Licensing (VL) programs.

    For further details on Microsoft’s licensing for virtual environments please refer to Microsoft’s website or licensing documents: “VDA_Brochure” and “Microsoft VDI and VDA FAQ v3 0“.

  • Installation Steps:

    1) Disabled security software during the installation of vMatrix Server Manager and RDP Wrapper.

    2) Run the installer of vMatrix Server Manager.

    3) Unzip the RDP Wrapper package to your local disk, and then run the install.bat file, or install Microsoft RDS CALs if you have purchased.

    Note: Directly running the install.bat file of RDP Wrapper without unzipping may cause some problems.

    4) Reboot, and then create user accounts with vMatrix Server Manager, connect the zero clients and the installation is done.

  • Installation Steps:

    1) You need to virtualize the server and create virtual machines before deploying vCloudPoint zero clients.

    Please refer to the JoinVDI Installation Guide or instructions provided by the vendor if you are using a 3rd party virtualization platform.

    2) Disabled security software during the installation of Virspire Desktop Agent.

    3) Install Virspire Desktop Agent on each virtual machine.

    4) Connect the zero clients and users are ready to work.

1. While installing vMatrix Server Manager or Virspire Desktop Agent, some changes to the system drivers may cause misjudge by the security software, thus you are recommended to turn off security software during the installations.

2. You are recommended to disable automatic system updates after installation, especially with Windows 10. Unplanned system updates may cause connection problems.

3. It is recommended to install VLC media player and set it as the default video player for video-intensive cases. VLC mdeia player supports vDirect client rendering feature which allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host CPU. This feature aims to significantly offload host-side CPU consumption on video playing and support more concurrent video users. But as the media content is not rendered at the host side, media content within the VLC player cannot be viewed by the administrator through monitoring at the host side.

Software Downloads

  • By vCloudPoint

  • vMatrix Server Manager

    vMatrix Server Manager runs in the host system to allow remote desktop connection from vCloudPoint zero clients and offers centralized management for administrators. vMatrix Server Manager works with the vCloudPoint DDP protocol to offer a better remote desktop experience.

  • Change Logs:

    Ver 2.4.0 (May 28, 2019)

    Fixed: smart card readers cannot be recognized on a Windows 10/ Server 2019 host.
    Fixed: accelerator application may crash when a forbidden USB device is connected to the terminal device.
    Fixed: the terminal device screen may turn black if there are too many hosts are online.
    Fixed: terminal devices may freeze on a network interruption.
    Fixed: the “DAEMON” connection service may crash in some circumstances.
    Fixed: audio is not auto-activated in Windows 10, Server 2016, and Server 2019.
    Fixed: the installation wizard prompts that the private disk path is empty.
    Fixed: some special mouse pointer may cause terminal firmware to crash.
    Fixed: terminal devices may occasionally fail to discover the host after logged out.
    Fixed: the “unknown error x02” issue when logging into a Windows 7 or Server 2008R2 system with RemoteFX enabled.
    Fixed: it takes a long time to start the server manager software in Windows XP.
    Fixed: the “Do not show next time” button on the welcome page does not take effect.

    Added: server group configuration function.
    Added: DNS configuration options at the network settings menu of device management.
    Added: remote boot function to power on terminal devices from the server manager.
    Added: server group configuration including hot spare and load balancing.
    Added: allow local hostname not to be broadcasted so that the host can be hidden from the terminal devices’ login interface.

    Ver 2.3.6 (Jan 13th 2019)

    New: added “Enhanced Mode” under the “Configuration” tab to improve application compatibility.
    New: added the pop-up window to prompt system reboot after disabling IP virtualization.
    New: added terminal auto connection function after the desktop session is disconnected or logged out in unattended scenarios.
    New: administrators can upload and lock customized wallpaper for terminal devices at the server management.
    New: added multi-language support for Administration Log.
    New: added DNS settings for terminal devices.
    New: added management console icon at the desktop.
    New: added a pop-up window to prompt hidden icons at the taskbar.
    New: added the Ukrainian language.

    Fixed: modified the USB driver test logic of the Diagnostic Tool to fix the problem that the USB driver is correct but the test result is incorrect.
    Fixed: fixed the issue that copying a large file into a U disk attached to the terminal device may cause desktop session crashes.
    Fixed: fixed the issue that users cannot be displayed when the domain controller acts as the shared host as well.
    Fixed: fixed the bug that enabling IP virtualization may cause random “DaemonService” crash and user connection failure.
    Fixed: fixed the issue that user login time does not display on the “User Management” tab.
    Fixed: fixed the possible .Net error when logging a user out.
    Fixed: fixed the cpaccel.exe issue on the host when the administrator logs in right after a logout.
    Fixed: fixed the IP virtualization issue that the selected NIC device could not be saved in some cases, causing the setting of static virtual IP to fail.
    Fixed: fixed the issue that the number of online users is not refreshed in time.
    Fixed: fixed the issue that the name of the terminal that has not connected to the host is not displayed.
    Fixed: fixed the issue of login failure after a user logs out, indicating that you cannot log in repeatedly.
    Fixed: fixed the memory exception error after logging out users in Win7/ 08R2 systems.
    Fixed: fixed the valid range of CPU and memory usage percentage displayed at the User Management tab.
    Fixed: fixed the issue that the full Chinese names of the system users cannot be displayed.
    Fixed: fixed the issue of “host is busy” caused by large CPU usage of “DaemonService” in idle time.
    Fixed: fixed random freeze of host service after attempting to log in a user.
    Fixed: Fixed the bug in Win7/ 8.1 that terminal devices cannot connect to the host after modifying the starting port of network service at the server manager.
    Fixed: fixed that issue that language changing through the right bottom icon does not take effect.
    Fixed: fixed the issue in Win10 that video content may be misplaced when played with VLC player under the Economic Mode.

    Improved: improved USB devices redirection compatibility.
    Improved: modified virtual IP assignment sequence on user login to reduce possible virtual IP address conflict.
    Improved: optimized terminal connection logic in VPN to fix the problem that terminals fail to login when using some VPN software.
    Improved: modified the inner layout of the “Network Settings” menu inside the right-click menu of the “Device Management” tab to allow unified configuration of the IP addresses of multiple terminal devices.
    Improved: removed the separate “Fixed IP Address” menu inside the right-click menu of the “Device Management” tab to move the fixed IP address setting to the “Network Setting” menu.
    Improved: optimized video playback on the VLC media player.
    Improved: the rename function is changed to be applicable to offline users.
    Improved: removed the USB redirection device icon on the host.

  • Download
  • By vCloudPoint

  • Virspire Desktop Agent

    Virspire Desktop Agent is a connection broker that allows a single console connection to the guest system. Virspire Desktop Agent works with the vCloudPoint DDP protocol to offer a better guest console experience.

  • View details...

    The version of Virpsire Desktop Agent currently works with Windows 8 and later. Windows 7 and the previous systems will be supported in the next released version.

  • Download
  • By vCloudPoint

  • JoinVDI Guest Tool

    JVVM includes the KVM  hypervisor for creating virtual machines and provides a web-based management console to manage all elements of virtualization infrastructure.

  • View details...

    JVVM must be running on a CentOS 7 Minimal 1810 system.  This installation package will expire on Oct-09th-2020. MD5 code: 78CF210D8DF3FB9515D559C92C2839D3.

  • Download
  • By vCloudPoint

  • JoinVDI Guest Tool

    JVGT provides information and actions between the JoinVDI Workspace and the guest machine.

  • View details...

    JVGT works with Windows 7 and later systems including Windows 10 and server 2019.

  • Download
  • By Stats’M

  • RDP Wrapper Library

    Multi-user Remote Desktop Patch

  • View details...

    RDP Wrapper is a free open source project to enable Remote Desktop Host support and concurrent RDP sessions on reduced functionality systems for home usage.

    RDP Wrapper works as a layer between Service Control Manager and Terminal Services, so the original termsrv.dll file remains untouched. Also this method is very strong against Windows Update.

  • Download
  • VLC player

    By VideoLAN

  • VLC Media Player

    Media Player Supporting vCloudPoint’s vDirect Client Rendering technology.

  • View details...

    VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.

    Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host cpu.
    This feature aims to significantly offload host-side cpu consumption on video playing and help support more video users per host especially for cases where simutaneous video play is often required.
    This feature is supported by VLC player of 2.1.5 or newer versions and works automatically after the installation of vMatrix 2.x. You just make sure you are using the correct versions of vMatrix and VLC player and VLC player is selected to play the video, then you are ready to “save”.

    Attention: As the media content is not rendered at the host side, there is a drawback of using this feature: media content within the VLC player cannot be viewed by the administrator through monitoring at the host side.

  • Download

Documentations

Description: These documents provide detailed guides for your deployment of vCloudPoint system.


Instructions: You are strongly recommended to read through these documents on your first time of setting up the vCloudPoint system, even though you may be experienced in technology of this kind.


  • Data Sheet
  • Last Update: Nov-7th-2017
  • Download

  • Host Configuration Guide
  • Last Update: Sep-14th-2018
  • Download
  • User Manual
  • Last Update: Aug-7th-2017
  • Download