BlackBox Zero Client S100 Incompatible Version on login

Question ID: 13080
Question stage: New
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I have a login issue after heard reset BlackBox Zero Client S100, its showing an Incompatible Version error when i logon it login,
screenshot attached. please let me know what is the issue with my device and give a solution to fix this issue.
Thanks

Your Country & City: : Pakistan
Software Version: (e.g.: vMatrix 2.3.6): vMatrix 2.2.2
Windows System Version: (e.g.: Windows 10 1809): Windows 10
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Posted by (Questions: 3, Answers: 1)
Asked on September 16, 2020 2:02 am
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Private answer

1. S100 firmware version: 1.0.0.14
2. Serial number: A1-8QTB-1860
3. vMatrix installed in the host PC: 2.5.2.13727

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Posted by (Questions: 3, Answers: 1)
Answered on November 10, 2020 9:56 pm
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Private answer

Hi Sir ,
We need more details of your issue,
1. What is the S100 firmware version?
2. Could you send the serial number of the device to me?
3. vMatrix installed in the host PC is 2.3.6 or 2.2.2 version?

Waiting for your further news.

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Posted by (Questions: 0, Answers: 27)
Answered on September 16, 2020 10:26 am