vMatrixHostService service is not running properly – How do I resolve the issue

Question ID: 11266
Question stage: Completed
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The Thin clients are not listing the server. But when I start the Vmatrix on the server I get the error:-
1. Error (See attached screen shot

When I also run the diagnostic from the Matrix manager I get the error : vMatrixHostService service is not running properly. See Screen shot attached.

Your Country & City: : Kenya,Nairobi
Software Version: (e.g.: vMatrix 2.3.6): 2.3.6.13306
Windows System Version: (e.g.: Windows 10 1809): Windows Server 2016
Attachments:
RESOLVED
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Posted by (Questions: 1, Answers: 1)
Asked on August 22, 2019 2:44 pm
74 views
Resolved as per support advice. Thanks
( at August 26, 2019 1:11 pm)
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Private answer

Hello Sir, sorry to late reply your message. Could you download newest version vMatrix to test: https://www.vcloudpoint.com/support/downloads/
Uninstall the old version then install the new vMatrix. Before you install the vMatrix should be disable the anti-virus and firewall.

Waiting for your further feedback.

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Posted by (Questions: 0, Answers: 8)
Answered on August 26, 2019 10:23 am
Resolved as advised. Thanks
( at August 26, 2019 1:12 pm)